How do I collect my debt?

Load your account; Select the pre-defined workflow; Let it loose…:

1. Firstly determine when an account is deemed to be in arrears.  Then, transfer all arrear accounts onto the Enterprise product, manually or electronically. Allow the system to automate the collection process from hereon.  This means:
   1. Business rules which prioritize daily work load;
   2. Business rules to allocate accounts to users;
   3. Bulk printing of pre-legal & legal documentation;
   4. Making use of email & sms communication where possible;
   5. Batch processing of manual tasks, like telephoning, follow-ups etc…
   6. Enabling sub-categories like tracing, deceased, administration, query, write-off – which is a natural result once a collection process commences;
   7. Report to management on the overall status of the book i.e. Amount collected as well as Non-recoverable debt.

Compare how this challenge is managed in the Office edition: