Proven Debt Management Software

Since 1987 Debtpack has pioneered many cutting edge trends and concepts. Africa's first:

DIY Legal Collections Software
Programmable #codes to generate data driven legal processes and documents
Auto printing of legal processes linked to updateable Court and Sheriff databases

Debt Management Software Incorporating World Class Credit Policies

The world's best credit laws were introduced in South Africa in 2007.

The world is playing catch-up to South Africa's credit laws
During the 1990's the struggle and "culture of non payment" forced South Africans to adopt a modern customer centric approaches to credit policies
Credit recovery needs to provide for all interest bearing debt as it can be placed under review

Debt Management Software for Small to Large Companies

Debtpack offers an Enterprise and an Office version of this advanced debt management software. Debtpack Enterprise is Debtpack Office PLUS holistic management. Debtpack Enterprise enables Credit Managers to:

Manage and enforce various client's different credit types, terms and processes
Manage multiples of multiple decision nodes per client at the same time

Why Debtpack?

Robust

Stable

Experienced

Practical

Modern

Up-to-Date

New

Cutting Edge

Debt Management Software for large Enterprises Debt Management Software for Small Companies

Comparison of Enterprise and Office Features

Where relevant, you can click on the enterprise or office check mark to view a screen shot of how Debtpack delivers this feature. Screen shots are available where ever you see this icon:

Feature	Detail	Enterprise	Office
Automated printing	Print jobs are batched by form type and due date by the system and made available for authorization by the user. A simple authorization process will enable the documents to be either printed to PDF, Printer or sent via e-Mail.
Fully integrated to Financial systems	Files generated by any financial system can be mapped and imported into the system seamlessly. The system accommodates repeat imports of account holder details, transactions and balancing. Full audit ability and data verification is included..
Customized reporting	A set of industry specific standard reports are supplied with the system. Custom reports can be added, and existing reports can be customized to the user’s requirements.
Pre-defined pre-legal form templates	A set of industry specific pre-legal form templates are supplied with the system. These forms can be used as is or amended to meet the user’s requirements. Additional form templates can also be added.
Pre-defined Legal form templates	The full legal process specific to the Country in which the system is used, is supplied as part of the master installation.
Customized form templates	The system allows for customized templates to be added – including letterheads.
National Credit Act compliance	The system allows the user to fully comply with the NCA as prescribed by the National Credit Regulator. I.e. Debt Review; Debt Suspension; Debt Rescheduling; Surrender of Goods as well as a Business days calculator have been incorporated;.
Batch processing	The ability to group accounts by various user defined criteria and to process them as a batch.
Court Jurisdiction database	A database is maintained of the local countries suburbs, districts, courts and /or sheriffs. This database is vital when proceeding with a legal process – as it automatically links an account to the correct jurisdiction via this database.
User defined workflow rules & processes	Standard processes like user allocation and case prioritization are set up in a visual workflow module. This flexible module allows any number of workflow business rules to be added with a large array of actions and criteria available. Rules are run as a service in the background and do not affect the normal operation of the system.
Full communication module	Communication to the debtor is not restricted to printed letters and phone calls. E-Mail and SMS communication are both included seamlessly with full communication history. Internet connectivity is a prerequisite for these functions.
Workflow escalation	Each user is allocated to a supervising user. Work is escalated to the supervisor if not dealt with in the prescribed timeframes. Supervisors and managers of the system can predict escalations via the system prior to them occurring.
Performance management	User activity is monitored and measured, as each action performed within the system records the user’s details. By allocating accounts to users, targets & results can also be controlled accurately.
Workload prioritisation	Each case can be individually rated by a defined business rule and given a priority listing of High, Medium or Low. This prioritization will affect the sequence of work performed ensuring effective processing of due items.
Workload balancing	Each case can be individually allocated to a user buy a defined business rule. This allocation ensures that either the total workload is spread evenly between the users or that the correct type of work is allocated to the correct type of skilled user.
Debt Ageing	Aging of the cases as well as the individual invoices can be calculated by either period or days. This aging is available to the user as well as to the business rules to ensure effective processing of the case.
Invoice Management	The ability to manage multiple invoices linked to a single account. Financial transactions can be allocated to invoices enabling accurate invoice management.
Payment management	The management of both payments due as well as payment plans are handled in the system. Overdue payments as well as payment plans that have failed will result in an alert to the user prompting further action.
Diary driven to-do lists	In addition to Batch Processing, Enterprise provides system generated batches based on business logic. These batches enable the system to highlight in summary the total workload to be completed.
Full audit history	All actions performed on the debtors account as well as all communication with the debtor is recorded and made available to the user. This history is time stamped and also includes information about the user performing the actions and well as any alterations to the debtors balance. History cannot be deleted from the system.
Query management	Accounts can be placed under Query and suspended from normal collection processes until resolved.
Access level control	Users of the system are granted access levels which allow controlled access to all system functionality. These access levels are controlled by the system administrator.
Dashboard	Provides a statistical overview of the debtor’s book. This feature can be customized to incorporate business key performance indicators.
Manage cost to capital ratio	Record of costs incurred in the collection process is reflected against each account – therefore enabling the cost to capital ratio management.
Task reminders	Individual reminders to the users can be set by the administrator. These reminders need not be related to debtors on the system and would typically be used to remind users of tasks to be performed like data imports, data exports, backups etc. There is no limit to the number of reminders that can be set nor is there a limit to the contents of the reminders.
Multiple case management	Debtors with multiple cases/accounts are handled with ease. They are individually processed through the system but are linked for user reference.
Indigent management	The ability to capture, evaluate & register indigent applications. Registered indigents will be excluded from the normal debt collection processes and managed accordingly.
Graphs	Provides a graphical overview of the debtor’s book. Graphs can be distributed to non-system users.
Online help	Updated help files are available on the internet and are accessed directly via the help options in the application.
Task authorisation	Tasks need authorization before being performed. Record of the user authorizing the task is kept. Access to the authorization of individual tasks is restricted to certain users.