How do I manage risk?
You need to determine and set boundaries! Debtpack makes use of business logic to evaluate key performance areas (KPA) within the collections process. Some of these KPA’s are:
- Cost to capital ratio – Am I spending more to collect this account in comparison with the capital handed over?
- Prioritization of accounts based on business criteria – Giving each account a HIGH, MEDIUM or LOW priority, the business defines what should be focused on.
- Protocol compliance – Accounts cannot be written off until it has fully complied with the prescribed protocol.