How do I collect my debt?
Firstly determine when an account is deemed to be in arrears. Then, transfer all arrear accounts onto Debtpack, manually or electronically. Allow the system to automate the collection process from hereon. This means:
- Business rules to allocate accounts to users;
- Business rules which prioritize daily work load;
- Batch processing of manual tasks such as email & sms communication ;
- Bulk printing of pre-legal & legal documentation
- Daily follow-up of manual tasks, like telephoning, follow-ups via a printed to-do list
- Enabling sub-categories like tracing, deceased, administration, query, write-off – which is a natural result once a collection process commences
- Reporting to management on the overall status of the book i.e. amount collected as well as non-recoverable debt.